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VIVID reports bright futures for customers in its first year

VIVID says it’s delivering on its vision for customers one year on from its creation as the largest housing association across Hampshire and parts of Surrey.

Speaking on the publication of VIVID’s first Annual Review Mark Perry, Chief Executive, said: “Our vision is more homes, bright futures so ensuring our customers’ wellbeing and safety is therefore as important to us as providing and maintaining quality homes. Our Annual Review for 2017-2018 outlines our ambitions and demonstrates how well we’re delivering as an effective, as well as efficient, customer-focused business.”

Success stories include helping customers unlock more than £3 million in unclaimed benefits, welcoming nearly 2,000 new customers and completing 749 new homes, including 593 for social and affordable rent or low-cost ownership.

Claims advice and other financial support was provided by VIVID tenancy services to more than 1,300 customers as part of its range of wellbeing services.

The range of support and customer service is revealed in VIVID’s Annual Review 2017-2018, available from today on their website. The colourful review brings the VIVID brand and vision to life through the eyes of customers and staff, along with key financial and performance information.

VIVID ended its first year with 30,000 homes and 70,000 customers. Overall customer satisfaction with VIVID services was around 80% with a net surplus of £67 million available for investment in future property development.

Published 17 September 2018